Refund Policy

Our Promise

We want you to be happy with our service. Here's how our guarantees work:

1. Data Quality Guarantee - Full Refund

Timeline: Within 48 hours of receiving your list

Get a full refund if:

• The influencers aren't in the location you requested
• They're in the wrong niche/category
• Follower counts are way off from what you asked for (25%+ difference)
• Most accounts are inactive or fake
• We didn't deliver what we promised

How to request:

1. Email team@creatorscoutai.com within 48 hours
2. Tell us what's wrong
3. We'll review and refund within 2 business days if valid

What's NOT covered:

• You changed your mind
• Influencers don't respond to you
• You found another solution
• Campaign results weren't what you hoped

2. Results Guarantee - Free Replacement List

If you tried reaching out to influencers and got zero collaborations, we'll send you ONE fresh list for free.

Requirements:

• You contacted at least 80% of the influencers we sent
• You made genuine, reasonable offers
• You waited at least 30 days for responses
• You can show us proof (screenshots are fine)

What you get:

• A completely new list of different influencers
• Same quantity and niche as original
• Delivered within 48 hours

Limitations:

• One replacement per purchase
• Must claim within 90 days
• Doesn't apply if you already got a refund

Note: This is about giving you a second chance with fresh influencers. We're confident in our data and want you to succeed.

3. What Happens After a Refund

If you get a refund:

• You must delete all the influencer data
• You can't use it for marketing
• You can't keep copies

This is to protect our business and the time we spent researching.

4. Refund Processing

• Refunds go back to your original payment method
• Takes 5-7 business days to process
• May take another 5-10 days to show in your account (depends on your bank)

Important: We reserve the right to refuse a refund if we detect abuse, fraudulent claims, or violations of our Terms of Service. This protects our business from bad actors while ensuring genuine customers are treated fairly.

5. Have Questions?

Not sure if your situation qualifies? Just ask us at team@creatorscoutai.com

We're here to help and will work with you in good faith.